Just wanted to give you a little shot of encouragement – not having the pleasure of having met the owners of this very fine enterprise, it’s obvious that SOMEBODY has been LISTENING. So, Thank You!!! When the air ducts in my mother’s house needed to be cleaned, I had a “time window” – meaning, I NEEDED TO BE THERE without fail. I live out of the state, but I’ve been to Omaha so often, and I’ve seen so many vendors and tradesmen [there] that operate with SUCH FLAKINESS that is amazing. I phoned your friends at Aksarben Heating & Air, and they assured me that YOU would not let me down. More than that, the COMMUNICATIONS were absolutely essential in order for this project to come together. This is KEY in an operation like yours (in my opinion). Your phone people were more than exceptional, I would put them into a category of outstanding. They were there for every turn. Now, lets discuss the gentleman that came to do the work itself – two things must be mentioned: #1) That COMMUNICATION continued. Bob phoned before hitting the doorbell, as I had asked. And #2) He KNOWS the entire detail – the equipment, the how, where, what, etc. – completely. And one more, he’s POLITE, too. Your people did the job ON TIME, and at a FAIR PRICE. There is no question whether you have TRAINED every single person working with you. Also, it’s clear that whoever does your HR can be commended as well. So – thank you once again – SUPER JOB, y’all!